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IX. INCENTIVES IN THE
PUBLIC AND NONPROFIT SECTORS: DO HIGH-PERFORMANCE WORKPLACE PRACTICES
WORK?
Teacher Performance
Incentives, Collective Bargaining, and Student
Outcomes
RANDALL
W. EBERTS AND KEVIN
M. HOLLENBECK
W.E. Upjohn Institute
for Employment Research
JOE
STONE
University of Oregon
Abstract
This
paper reviews evidence on the effectiveness of individual merit pay
systems for teachers on student achievement, presents new empirical
results on a system established within a collective bargaining environment,
and reviews evidence of the impact of teacher unionization on student
achievement. While many merit pay systems have been established in school
districts across the United States, little empirical evidence concerning
their influence on student achievement exists. A natural experiment
arose in a county in which one high school piloted a merit pay system
that rewarded student retention, while another comparable high school
in the county maintained a traditional compensation system. A differencein-differences
analysis implies that merit pay increased retention, had no effect on
grade point averages, reduced average daily attendance rates, and increased
the percentage of students who failed. Empirical studies of the influence
of teacher unionization on student achievement seem consistently to
find positive impacts, albeit at increased per pupil cost.
Introduction
Recent
discontent with the performance of U.S. public elementary and secondary
schools has generated a series of reform proposals. Some reformers have
advocated incentive-based schemes to improve school quality (Hanushek
1994), such as merit pay for individual teachers or school-based performance
awards. Others have advocated institutional changes such as policies to
weaken collective bargaining (Ballou and Podgursky 1997). The purpose
of this paper is threefold: (1) to review the (scant) evidence on the
effectiveness of incentive-based compensation schemes on student achievement,
(2) to present new empirical evidence about the efficacy of individual
merit pay from a case study, and (3) to review the evidence about the
impact of collective bargaining on student achievement.
Pay-for-Performance
Compensation in K12 Education
Advocates
of incentive-based schemes to reform public schools often refer to the
private sector as an example of individual performance-based compensation
systems and as one that schools should emulate. Yet, even the simplest
incentive models are subject to pragmatic problems when they are implemented,
and evidence reveals that only a small proportion of jobs in the private
sector base compensation on explicit contracts that reward individual
behavior.1 The
simple, static principalagent model that Prendergast (1999) explicates
rewards agents for taking on additional risk through a pay-for-performance
contract with higher (mean) wages. In his model, the performance measures
used are noisy, and the efficacy of the incentives depends on the risk
aversion of the agents. Furthermore, incentives may result in unintended,
sometimes perverse, consequences. Prendergast uses the term dysfunctional
behavioral responses; Murnane and Cohen (1986) call them opportunistic
behaviors. Institutional factors that may result in such dysfunctional
responses include poorly defined or poorly measured outcomes leading to
a reliance on flawed subjective evaluations, multitasking by job incumbents,
team production, and multiple principals/stakeholders. Subjective evaluations
may be flawed because (1) evaluators may be subject to a moral hazard
problem, (2) individuals being evaluated may engage in non-productive
activities to curry favor with their evaluators, or (3) evaluators may
end up with distributions of ratings that are compressed because of a
reluctance to give very high or very low ratings (Prendergast 1999:2931).
Jobs
in which the incumbents perform many different tasks also strain an incentives-based
compensation contract. First, multiple tasks imply multiple performance
measures, some of which may be costly to measure. Second, if performance
measures are skewed in their relative weights, then the agent may respond
by investing too much effort into the tasks that receive the most weight
in the performance measurement system.
Team
production introduces the 1/n problem, in which each individuals
contribution (and reward) is diluted by the size of the team. Furthermore,
if the individuals contributions to the team are costly to observe
or measure, then team-based incentives may lead to free riders. The problems
for an incentive-based compensation system when there are multiple stakeholders
come from a potential for misalignment of organizational goals. In effect,
the principalagent arrangement becomes a principalsagent
problem. Multiple principals may have different, and conflicting, goals.
For example, for employed individuals, training directors and production
supervisors may conflict with each other on how to reward an individuals
(paid) time spent in training activities.
The
nature of the educational process features each of these complications
and confounds the effectiveness of individual performance-based compensation
systems.2 The
four constraints on the effectiveness of incentivesbased compensation--need
for reliance on subjectively measured outcomes, multiple tasks undertaken
by incumbent workers, team production, and multiple stakeholders--characterize
the teaching and learning process in schools. Learning outcomes may be
assessed through standardized tests, which are amenable to performance-based
contracts (particularly if value-added measures are available). Yet, many
additional dimensions to student learning and development either are not
assessed or are assessed without standardized instruments, so evaluations
must be inherently subjective.
Schools
(at all levels of the K12 system) typically have dozens of learning
processes or programs going on simultaneously. These include core academic
subjects; noncore academic subjects such as art, physical education, music;
acquisition of technology skills; career development; special education;
extracurricular offerings; gifted and talented programs; human growth
and development; and remediation or developmental education. Even within
a teachers discipline, multiple tasks comprise the teaching and
learning process-curriculum development and planning, instruction, and
assessment, for example. Furthermore, good teaching requires attention
to students learning styles, which may mean multiple modes of instruction.
Education
is often delivered through team production. For example, many elementary
and middle schools are organized into teams of teachers. However, even
apart from explicit team teaching, departmentalized secondary schools
result in team production, since students performances on standardized
tests depend on learning in several courses taught by different teachers.
Finally,
school governance and control is characterized by many different stakeholders
with differing, and sometimes conflicting, goals. Administrators who are
accountable for direct student achievement may be most responsive to levels
of test scores. School boards, accountable for resource decisions, may
be most interested in changes (value added) over time in test scores.
Parents may be most concerned about postsecondary education attendance
rates, whereas employers may be most concerned about soft,
employability skills such as problem-solving, attendance, and attitude.
Team,
or building, incentives theoretically ameliorate the problems of multiple
tasks and stakeholders. School-based performance systems have been adopted
by several districts. For example, districts in Kentucky and South Carolina
have implemented a system in which high-performance schools receive additional
revenue that can be used at the schools discretion, including in
some cases offering additional compensation to teachers. Clotfelter and
Ladd (1996) analyzed Dallas performance-based system and found an
increase of 10 to 12 percent in the pass rate on selected state-wide tests.
Unfortunately, the study did not use a true control group, so it is unclear
if the incentive system was primarily responsible for the gains.3
Another
characteristic of most school districts is that they have very little
control over their revenue streams. As noted, incentive-based contracts
allocate part of the production risk to the employees in return for higher
rewards (wages). Since school administrators have little revenue to share,
they cannot offer sizable increases in compensation were teachers willing
to accept the risk inherent in a merit pay system.
In
short, while economic actors may respond to incentives, there may be several
wedges between performance measures and the actions of teachers who tend
to mitigate against individual level, incentive-based compensation schemes
in education--just as they do in the private sector. The net result of
these forces remains an empirical issue. Yet, little empirical evidence
examines the effects of merit pay on student achievement. Most of the
literature on merit pay systems documents the institutional experiences
in districts--for the most part, rather short-lived and usually negative.
For example, a major study of merit-based pay (Hatry, Greiner, and Ashford
1994) found that most (75 percent) merit pay programs that had been in
existence in 1983 and had been studied by the researchers, were no longer
operational in 1993.4
An interesting self-described limitation of the Hatry et
al. (1994) study is that they did not examine student achievement. They
note,
We would especially have
liked to have performed an in-depth analysis of the impact of incentive
programs on student achievement. However, very few of the participating
districts had attempted any systematic evaluation of the effects of
their incentive plans on student achievement, even though a basic assumption
behind incentive plans is that teachers can indeed significantly affect
learning. (pp. 78)
In a study involving one district
in Pennsylvania, Tulli (1991) found no correlation between gains in student
achievement and teachers awarded merit bonuses under this districts
plan.
A
Case Study of a Merit Pay System
We
have acquired data from a particular high school that implemented a merit
pay system in 1996 and a comparable high school that maintained
a traditional compensation system.5
Community High School, which implemented the merit pay system,
is an alternative education facility that has an enrollment of approximately
500 students pursuing a high school diploma and 100 students pursuing
other certifications. Alternative education settings are characterized
by students who have often not succeeded in traditional school settings
and usually experience attendance problems and intermittent dropping out
and reenrollment episodes. Consequently, the performance-based incentives
were targeted on student retention. The results and a more detailed description
of this study is found in Eberts, Hollenbeck, and Stone (forthcoming).
The
district decided to operate Community High School as a pilot
program with a performance-based compensation scheme for its teachers,
who collectively decided to remain separate from the local districts
education association (union). The merit pay system that was implemented
offers two supplements to teachers base pay. The first supplement
is a retention bonus, of approximately 12.5 percent, which is paid if
80 percent or more of the students assigned to the class (as of the end
of the second week of the quarter) are still enrolled and attending at
the end of the quarter.6
The second supplement is based on student evaluations. Students
rate 15 factors on a 5-point scale, and teachers who receive an average
rating of 4.65 or higher (the average rating in 19941995) for all
15 items in all of their classes (weighted by class enrollment) in each
quarter for four consecutive quarters receive the performance bonus, which
increases their base pay by about 5 percent and increases their
retention bonus by 10 percent.7
We
performed a difference-in-differences analysis of several student outcomes:
grade point average, class attendance, course completion, and passing
rates conditional on course completion.8
The analysis included data from the period 1994/95 to 1998/99
for students at this school and at a similar alternative education high
school in the same county that relies on a traditional experience/education
compensation scheme.9
The data encompass 2 years prior to and 2 years after the
implementation of the performance incentive system. The grade point average
(GPA) is calculated from student-level data; the other three outcomes--attendance,
completion, and conditional passingare calculated from course-level data.
The
results are consistent with expectations regarding the effect of incentives
on teacher behavior. As shown in the first row of Table 1, the percentage
of students who completed courses was dramatically higher in the merit
school than in the traditional school. While the completion percentages
increased in both schools over the 5-year period, the increase was larger
and quite dramatic in School A, as would be predicted. Attendance, on
the other hand, was not rewarded (except that a student had to be present
during the last week of classes to be considered a completer). Results
in the second row of the table show that the merit system appears to have
little effect (and, in fact, the sign is negative) on daily attendance.
School As attendance rate stayed approximately the same in the 2
years, and School Bs rate actually went up slightly, which is the
opposite of what one would expect if teachers were to respond
to economic incentives by finding ways to increase overall attendance
and not simply during the week the actual class count was taken.

The increase in course completion
had an adverse affect in outcomes related to student achievement. The
(student) average GPA in both schools declined over the 5-year period,
but the decline in School A of 0.53 points was greater in magnitude than
the decline of 0.37 points in School B.10
The fact that the decline in School A was greater than the
decline in School B is consistent with the hypothesis that the merit pay
incentive resulted in higher retention of lower-achieving students, who
were most likely to drop out. Finally, consistent with the GPA analysis,
the percentage of students actually passing their courses declined over
the period of analysis. Again, the decline was far larger for School A,
which went from approximately 93 to 75 percent (fourth row). That schools
decline in the percentage of students passing the course conditional on
completion is more than 6 percentage points greater than School Bs,
which is consistent with the hypothesis that School A is retaining, on
average, more low-achieving students.
The
analysis reveals that teachers responded to the incentives explicitly
incorporated into their incentive-pay system, but they did not pursue,
at least not as vigorously, those outcomes that were not directly rewarded.
Course completion was rewarded, and it was significantly higher for students
at the merit-based school. Daily attendance rates were not rewarded, and
there was actually a statistically significant decline in attendance rates.
The same was true with GPA and the percentage passing courses: the merit-based
school did worse than the traditional school.
The
outcomes illustrate the difficulty of instituting individual merit pay
in schools. First, the output measure has to be easily, inexpensively,
and accurately determined, and it has to be agreed upon up front. In this
case, the administrators of the high school knew that they wanted to increase
retention. The incentive worked according to the retention
measure adopted by the school, but it did not work with regard to passing
rates nor to GPA, which could be considered a measure of student achievement.
This finding leads to the second difficulty: the output measure should
be the organizations final product, or at least highly correlated
with the final product. In this case, the definition of final product
is ambiguous. Administrators articulated that student achievement is a
primary goal, but the incentive system did not appear to promote it.11
Collective
Bargaining and Incentives
An
additional dimension that must be considered when discussing incentives
in schools is collective bargaining. Unlike many private sector industries,
particularly those that are service-oriented, public education is highly
unionized, with coverage reaching about 63 percent of public school teachers.
As such, incentives must be considered within the context of collective
bargaining agreements.
Such
agreements establish rules that affect the working conditions of teachers
and thus the school environment. If improvements in working conditions
are in line with factors that positively affect student achievement, then
collective bargaining can lead to improved student outcomes. In fact,
Eberts and Stone (1984) report that teachers covered by collective bargaining
(1) have smaller classes (see also Argys and Rees 1995), (2) spend more
paid time in class preparation (see also Hoxby 1996; Kleiner and Petree
1988), (3) are more likely to adopt traditional classroom instruction
as opposed to other arrangements, and (4) place more importance on participation
in student assignment and teacher assignment than do teachers not covered
by contracts. These authors also find that fourth graders in unionized
districts on average spend 42 percent less time with a specialist, 62
percent less time with an aide, 26 percent less time with a tutor, and
68 percent less time in independent, programmed study.
Several
studies have shown that the factors discussed above, namely class size,
teacher time, and instructional leadership, are positively related to
student achievement gains.12
A much smaller set of studies has examined the direct effect
of collective bargaining on student outcomes. Stone (1998) summarizes
and critiques seven such studies. Eberts and Stone (1984, 1987) use detailed
student, teacher, and school data from a national sample of 14,000 elementary
students and find that students in districts covered by a collective bargaining
contract scored roughly 1 percent higher on a post-test, or about 3.3
percent higher as a percentage of the average gain from the pretest to
the post-test (statistically significant).13
Studies
using aggregate state data find larger positive effects of unions than
those using student-level data. Kleiner and Petree (1988) find that SAT
and ACT scores are 6 to 8 percent higher in states with 100 percent union
representation versus states with no representation. Nelson and Rosen
(1996) include more detailed control variables and find that students
in states with more than 90 percent union coverage score on average 4.5
percent higher on SAT tests than students in states with fewer than 50
percent union representation.
The
positive effect of unions on student achievement is not enjoyed by all
students. The student-level studies by Eberts and Stone, Milkman, and
Argys and Rees find an inverted U-shaped effect of collective bargaining
on student achievement gains. For students of average ability, as measured
by pretest scores, those in union districts score higher on post-tests
than those in nonunion districts. The opposite is true for low-achievers
and high achievers. Below-
and above-average students in nonunion districts score higher than those
in union districts.
These
results for below-average students are consistent with those presented
in Hoxbys (1996) detailed district-level study of the effect of
unions on high school drop-out rates. She finds that the presence of collective
bargaining, where at least 50 percent of the teachers are union members,
increases high school dropout rates by 2.3 percent. Recognizing that students
at the lower end of the test-score distribution are more likely to drop
out of school, Hoxbys results are consistent with the studies that
show that below-average students in union districts experience less academic
success.14
Therefore,
empirical studies of the effect of collective bargaining on student achievement
find little, if any, support for the argument that unions on average reduce
academic success. Unions, by negotiating rules to standardize the workplace
through class size provisions and traditional instructional models, may
affect students with different abilities, but even these effects may be
small. Thus, the codification of bureaucratic rules through collective
bargaining agreements does not appear to have significant negative effects
on student achievement.15
This
is not to say that unions do not have detrimental effects. Unions increase
the cost of education by between 8 percent and 15 percent and distort
the least-cost combination of inputs (Eberts and Stone 1991; Stone 1998).
These findings are consistent with the prediction that bureaucracies establish
rules to avoid counterproductive activities, such as influence activities,
at the expense of inefficient allocations.
Conclusion
In
summary, we argue that the nature of schools and the teaching and learning
process make the use of individual-based merit pay an extremely delicate
weapon to use in the arsenal of school reform. Incentive systems within
education, with its multiple goals and outcomes, team production, and
multiple stakeholders, may produce unintended results that are, at times,
misdirected--unless carefully constructed and implemented. The case study
results buttress this point.
In
this case, the implementation of a merit pay system in a specific high
school showed that incentives do work. The merit pay system
directly targeted at student retention, as defined by a measure understood
and agreed upon by both teachers and administrators, resulted in higher
student retention, as defined by attendance during the last week of classes.
However, student grade-point averages and daily attendance rates were
virtually unchanged, and course passing rates declined. There was also
anecdotal evidence that suggested that course content was diluted.
The
paper argues that weakening teacher collective bargaining institutions
is also unlikely to improve student achievement, particularly for students
within the middle range of academic success. (The evidence does seem to
suggest that unionization is detrimental to students at either end of
the distribution of achievement, however.)
What
about group or organizational incentives? First, it is interesting to
note that they have been instituted successfully in several unionized
districts (see CPRE 2001). Second, they overcome some of the issues that
plague incentive schemes in education. School-building performance awards
are less subject to the problems associated with subjective evaluations,
multitask job descriptions, and team production. However, it is still
the case that multiple outcomes and multiple stakeholders may complicate
the design of a group award system such that it results in unintended
consequences. Consequently, we agree with Hanusheks (1994) prescription
that administrators and policy makers should constantly evaluate and be
ready to revise their performance award systems.
Acknowledgments
An
earlier version of the paper was prepared for a National Academy of Sciences
Conference entitled Devising Incentives to Promote Human Capital,
held December 1718, 1999, in Irvine, CA. The authors appreciate
the helpful comments of Derek Neal, Richard Murnane, other participants
of the conference, and two anonymous referees. The research assistance
of Kristine Kracker and Noyna DebBurman is gratefully acknowledged, as
is the excellent clerical assistance of Phyllis Molhoek and Claire Black.
The views expressed do not necessarily represent the views of The W.E.
Upjohn Institute for Employment Research or The University of Oregon.
Endnotes
1.
For example, a study in the early 1980s found that the practices of
merit pay in private industry are neither as common nor effective as many
believe (Lawler 1983).
2.
Much of the argument presented here was also presented in Murnane and
Cohen (1986). Dixits (1999) analysis of incentives in education
also coincides closely with ours. He suggests four complications in educational
settings that confound the simple principal agent model
of implicit contracting: multiple goals, multiple principals, lack of
competition in the product market, and agents motivated by intrinsic values.
3.
Private sector businesses reward workers more through promotions and group-based
merit systems, such as gainsharing or profit-sharing, than through individual
merit rewards (Prendergast 1999). See Kruse (1993) for a study of the
effects of profit-sharing in private industry.
4.
Murnane and Cohen (1986) also emphasize the short-lived nature of merit
pay systems.
5.
Unfortunately, the data only contained course-related information such
as grades and daily attendance. They did not include any information about
the students other than ID number.
6.
The initial enrollment in the class for purposes of calculating retention
is capped at 20, so to earn the retention bonus, teachers must have 16
students or 80 percent of the initial enrollment at the end of the term,
whichever is less.
7.
Hatry et al. (1994) found a range of merit pay awards in their study from
at most 25 percent of salary to 5 percent or less (see also Lawler 1983).
To give the reader a sense for the size of these bonuses, during school
year 19981999, the base pay for a beginning teacher with a bachelors
degree was $816 per class ($22,848 for 9 months; 4 quarters with 7 classes).
With the performance bonus and retention bonuses in all classes, the per-class
pay would be $979 ($',412 for 9 months; 4 quarters with 7 classes). Many
teachers have more than six classes per term. With at least six, the teachers
receive full benefits equivalent to the unionized teachers in the district.
8.
The difference-in-differences technique differences out time-invariant
causal variables and assumes that there is no interaction between the
treatment--that is, merit pay--and time-varying causal variables.
In short, it is appropriate in this case only if both high schools
student characteristics, curriculum and instruction, and outside external
factors such as the local economies changed similarly. Unfortunately,
the small sample size and data deficiencies did not allow formal testing
of these assumptions.
9.
With no data on detailed student characteristics, we relied on the judgment
of building administrators and district educators in selecting the best
local alternative school to use as a control. Both schools are located
in the same county but not in the same district. The districts are both
suburban. Educators familiar with both schools indicated that the schools
were comparable in course offerings, student socioeconomic characteristics,
and funding levels.
10.
The pre-merit pay difference in student GPA levels were substantial and
weaken our confidence in the comparability of the schools. Nevertheless,
we note that the difference is consistent with the Eberts and Stone (1984)
evidence that unionization may have a negative impact on lower-achieving
students.
11.
Administrators in the merit-based school provided anecdotes that suggested
that teachers were altering their instructional style and course content
in order to make their courses more interesting to and well liked by students.
The teachers were trying to entice students who would otherwise have dropped
out to stay in the course to ensure that they would earn their student
retention bonus, and they were trying to get better student evaluations,
which is the second component of the merit pay plan. Anecdotes included
activities such as more field trips and in-class parties.
12.
Extensive literature on educational production functions exists, and the
issue of whether inputs into the schooling consistently and significantly
affect student outcomes is not without controversy. Hanushek (1986) raises
the issue of whether inputs matter, and reanalysis of the same literature
by Hedges, Laine, and Greenwald (1994) draw the opposite conclusion. As
Ladd (1996) points out, those studies based on sounder methodologies,
such as analysis of student-level data using pre- and post-tests and controlling
for school- and home-based resources, generally show that school inputs
do affect student test score gains.
13.
Milkman (1989) reports similar results. Students in union districts scored
2 percent higher than students in nonunion districts. In a separate study,
Milkman (1997) finds that minority students in union districts score about
1.4 percent higher than similar minority students in nonunion districts.
Grimes and Register (1991) and Argys and Rees (1995) also find small,
but significantly positive, union effects on student achievement.
14.
Stone (1998) provides this explanation to reconcile Hoxbys results
with those of the six other studies that show positive union effects on
student achievement.
15.
Heckman et al. (1997) consider bureaucratic behaviors in governmental
agencies such as educational districts.
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